Terms & Conditions
Please note that the following terms and conditions are the Rochtaine’s general terms and conditions. Each property rental and service request comes with a specific contract that will provide full terms and conditions of your stay with us. If you would like information on this? please get in touch with us at info@rochtaine.com
1 Scope and validity
1.1 Scope
Rochtaine LTD is a private company registered 5th/6th floor, the Malting tower, Grand Canal Quay, Dublin 2, D02 HW27, Ireland, company registration number 698323, and operating under the name or trademark of Rochtaine, is referred hereafter as “Rochtaine”.
These Terms and Conditions (T&Cs) of Rochtaine (hereinafter referred to as “Rochtaine”) apply to any offer, booking, and contracts entered into between Rochtaine and its clients.
Notwithstanding any reference to the contrary, any reference to clients’ T&Cs (if applicable) shall be disregarded.
These T&Cs are valid as of 01/07/2022 and may be updated from time to time, in which case you shall be informed about any such update on our website. Your further access and use of our services shall then be subject to the latest version of our T&C; provider. However, any booking made shall be subject to the T&Cs applicable when your booking was made.
1.2 Validity
By signing or paying the contract/booking confirmation or agreeing (by any means) to the reservation, the client accepts these T&Cs. This is mentioned at the top of the document, but if there is an electronic or verbal agreement, this agreement remains in force.
2 Reservation
2.1 Option
The information regarding a granted option for a tentative booking is binding on both parties, i.e. Rochtaine and the prospective client. Assuming the option is not confirmed by a formal reservation and/or payment for such booking by clients within the deadline expressly communicated to the prospective clients, Rochtaine may dispose of the provisionally booked property.
2.2 Reservation conditions
2.2.1 Individual clients
Unlike an option, once a booking has been made by a client and confirmed in writing by Rochtaine, it is deemed final and binding on the client and cannot be revoked unless otherwise expressly provided for or agreed upon in written form by Rochtaine. Reservations must be guaranteed using a bank transfer and become legally binding on Rochtaine only upon receipt of cleared funds.
If the client wishes to make any changes after confirmation by Rochtaine, such changes must be agreed upon in writing by the parties.
2.2.2 Groups
The client, in the case of the agency or company handling the booking (“Agent”), is responsible for informing Rochtaine of the firm and the final number of travellers in the group as early as possible, but no later than 10 days before the group’s arrival. Unless otherwise expressly accepted in written form by Rochtaine, the agent shall be considered the client and liable towards Rochtaine as to the client’s obligations contemplated in these T&Cs (including payment, potential damage resulting from the travellers’ stay, etc.)
2.3 Minimum number of days
Rochtaine reserves the right to require a minimum number of days from its clients, depending upon the period of the year (such as, for instance, Bank Holidays, Christmas or New Year’s Eve).
3 Stay
Duration of stay is mentioned in the contract. The lessee cannot, in any way or manner, authorise himself a late departure or prolongation of stay, approval of agency excepted, with an extra fee, that will be fixed at a pro-rata stay rate. The former declares not to rent the property mentioned in this contract rented to him as provisory accommodation, a significant condition for rental approval.
3.1 Times of arrival and departure
Each property will communicate check-in and checkout times upon booking confirmation. Early and late checkout may result in additional costs.
3.2 Services and amenities
Services and prices are, in each case, included in the rental agreement.
3.3 Parking
Parking is available to our clients free of charge. The number of car parking spaces may vary depending on the property and will be included in the rental agreement. Please note that Rochtaine cannot be held responsible for any damage caused to vehicles in the parking places or any garaged areas.
3.4 Pets
Pets are welcome at designated pet-friendly Rochtaine properties at an extra charge. However, they are not permitted in the spa areas. Rochtaine reserves the right to invoice the client for any damage the pet may cause. Rochtaine reserves the right to refuse a pet at its entire discretion.
3.5 Rochtaine Spa services
Rochtaine is not responsible for any health issue that may arise from a SPA treatment or use of the spa area. However, clients are responsible for informing the SPA team of any health-related issue that may impact any aspect of a SPA treatment and/or may have an adverse effect on them.
Prior booking is required for all spa treatments, and availability cannot be guaranteed.
3.6 Dress code
We kindly ask you to dress appropriately in our properties. Rochtaine reserves the right to deny access to guests not following our dress code.
3.7 Smoking limitation
The smoking limitations are described for each property, and Rochtaine reserves the right to charge a cleaning fee should our policies be breached.
4 Rates and methods of payment
The contract price is the price established at the time of booking. Our prices are in Euros (EUR) (excluding value-added tax and any resort fees or local taxes at you destination location).
4.1 Payment and conditions
Payment for bookings must be paid in advance via bank transfer. American Express, Mastercard, Visa. And cheques are not accepted. Our bank details can be found on each offer/invoice. All bank fees and currency exchange fees are the client’s responsibility. Any additional extra services requested during the client’s stay are due at the latest at the time of the client’s departure and may be paid by credit / debit card or in cash.
To be valid, the booking must come with all the items mentioned below:
- A part payment equal to 40% of rental cost. Expressly agreed on by the parties, it is understood that this sum is paid as a part payment and not as a down payment.
- Two signed copies of the rental agreement. The rental cost balance must be paid no later than two months before the start of the stay in the rented accommodation. If the balance remains unpaid within one month before the arrival date, Rochtaine will have the right to cancel the reservation.
The rental cost must be paid in full, in a single payment, on the day the booking is made if the accommodation is booked two months or less before the start date of the stay. All our rates are in euros, including taxes, rent, filing fees, and rental charges. The lessee undertakes to accept the rented premises on the dates and times established in the contract. The keys will be given after the payment of the Deposit, holiday tax and the payment of other bookings. If the Deposit is said to be cashed in on the contract, it will be paid at the exact moment as the balance, one month before arrival. Rental cost does not include: – Tourist tax (rate per day per person and depending on the type of property) – All auxiliary services: airport transfers, ski equipment, ski passes, etc. – Banking costs, if any, are to be paid by the customer (For the payments with bank cards exceeding the accumulated €5000, banking charges of 1 % of the collected amount will be charged.
4.2 Security Deposit
A deposit amount must be prepaid for any potential damage and will be refunded by bank transfer or card upon routine verification after checkout or within ten business days absent any such damage.
4.3 Definitions of payment terms
Deposit = Deposit for damages, refunded upon departure or used for extras if needed.
APA = Advance payment for incidentals (like concierge services, Food, SPA etc..…); rest refunded upon departure.
Booking payment = Advance payment towards accommodation.
APA: An amount of EUR 50 per adult per day and EUR 25 per child below 12 years old will be added for incidentals. Any (or all) remaining amount at the end of the stay will be immediately refunded to the client by bank transfer or card upon checkout.
The Deposit is paid to settle the cost of any damage that might have been incurred by the rented real estate property or by items of furniture or other items furnishing the rented premises and to settle the various expenses.
This Deposit will be kept until the departure of the client and the inventory is validated. Then, it can be cashed in. The Deposit will be made at the latest on the day of the client’s arrival. Payment can be made by bank card by bank transfer, according to the amount marked in the special provisions of the contract. If the Deposit is specified as “charged” in the special conditions of the agreement, it will have to be paid by transfer one month before the arrival with the balance. This sum will be returned within 21 days following the customer’s departure once the amount has been deducted for any objects replaced, repair costs, additional housekeeping and extra food and drink consumed. Should the guarantee deposit prove insufficient, the lessee undertakes to complete the sum if requested.
5 Cancellation conditions
5.1 Payment terms
The standard cancellation conditions are outlined on each contract. Per default and if not mentioned, there are no refunds once the booking payment is paid and/or the full prepayment is done, whichever comes first.
5.2 Cancellation of outsourced services
Rochtaine will re-invoice any cancellation fee for outsourced services.
5.3 Cancellation clause
Cancellation more than 90 days before departure: 40% of the total price.
Cancellation from 89 to 51 days of departure: 75% of the total price.
Cancellation – within 40 days of departure: 100% of the total price
The client must make any cancellation by email to Rochtaine, the date of receipt of the email benign taken as proof
The booking agreement may be cancelled as of right by Rochtaine, without giving rise to the payment of damages to the client, in case of Force Majeure or if the property becomes inoperable in accordance with commonly accepted accommodation industry standards due to a cause not attributable to Rochtaine, in particular in cases of late opening or non-opening (natural disasters, road closures), as well as in the case of non-payment by the client. The payment made by the client shall then be fully refunded within five business days of such cancellation.
6 Responsibilities
6.1 Rochtaine’s responsibility
Rochtaine refuses to accept any liability for theft or damage to property brought in by clients, event participants or third parties. Therefore, insurance of exhibits and other items brought in by clients, event participants or third parties is the item’s owner’s responsibility.
Rochtaine is liable only for direct damages suffered due to deliberate or grossly negligent contractual or non-contractual conduct. Any further liability (particularly for minor or medium negligence or for indirect damage such as, in particular, loss of profit) shall be ruled out.
6.2 Responsibility for outsourced services
Rochtaine refuses to accept any liability for any activity, excursion and (without limitation) transportation that is outsourced. Rochtaine will organise any request from the client, as long as they are legal and ethical. The Rochtaine concierge team will do its utmost to fulfil its client’s requests, subject to limitations preventing fulfilment.
The present limitation of responsibility covers but is not limited to in-house services and any other Rochtaine branded outsourced services.
6.3 The client’s responsibility
The client is solely responsible for any and all destruction, damage or harm caused by the client or a person under the client’s responsibility and must consequently repay any repair and replacement costs. The client is obliged to keep peace and order, and Rochtaine will not tolerate verbal or physical abuse towards its staff and partners. Note that Events and private parties must only be done within the limit of the local authorities’ noise regulations, and it is the client’s full responsibility to be aware of these. We will not tolerate any disturbance to our neighbours. Clients shall indemnify Rochtaine in full against all claims under civil or public law that are made against Rochtaine by authorities or third parties (including event participants, guests or the client’s employees and contractors) as a result of their event, or else pay for any corresponding losses in their entirety. The client is also responsible for having all insurance in cases of illness and accident during their stay. As a last resort, Rochtaine reserves the right to expel a client without a refund and/or to report it to the authorities.
1- Occupy the premises in a temporary way. This building is not his main residence and not a secondary one, and the lessee will not exercise professional activity on the premises. 2- The lessee undertakes to accept the rented premises in the condition they are in when he/she takes possession of the premises, such as described in the description attached to the contract. 3- Occupy the premises in a subtle way to avoid disturbing the neighbours. He shall not create, in particular, any noise nuisance, 4. The lessee undertakes to use the furniture and objects furnishing the rented accommodation for the purpose for which they are intended and on the premises where they are found. He/she shall not under any circumstances take them outside the rented accommodation. 5- The contract shall be legally terminated should the lessee, for any reason whatsoever, let or transfer his/ her rights to this contract without the express consent of the owner or of his authorised agent. He or she must reside in the rented accommodation in a conventional manner and may, under no circumstances, store their furniture with the exception of linen and small objects. 6- Keep the premises in the same state they were found during the stay. 7- The lessee shall not introduce into the rented accommodation any pets without the express consent of the agency who shall first consult the owner for his/her agreement. 8- Let the agency know if there is any maintenance to do. 9- The lessee must let any urgent work be carried out on the premises required to ensure the upkeep of the rented accommodation and of the shared facilities. If works to be done are owed to a deterioration assigned to the tenant, they will be invoiced to the tenant. 10- Furniture and objects must only suffer from wear and tear resulting from the normal use for which they are intended. Should they be found to be missing or damaged on expiry of this contract for a cause other than normal wear and tear, they must be paid for or replaced by the lessee with the consent of the owner or of his authorised agent. This obligation also applies to wallpaper, curtains and to the building in general. The lessee must absolutely not discard any objects likely to block the pipes into the washbasin, bath, bidet, sink, laundry, WC, etc. Otherwise, he shall be charged for the expenses incurred to make the necessary repairs. 11- In the event of rental in an apartment block, as an occupier of the premises, the lessee shall comply with the in-house regulations of this apartment block with which they acknowledge they are familiar.
7 Data protection
Privacy rights are important to us. Rochtaine shall use your information to provide you with the required services. The personal data provided to us by you shall be used solely for our purposes and shall not be sold, leased, exchanged or made available in any other form to third parties apart from Rochtaine and its partners, in and outside of Ireland. We undertake to treat your data in accordance with the Data Protection Acts 1988-2018. The responsible contact for GDPR in Rochtaine is Marta Manasik– info@rochtaine.com
As part of the booking process, your personal data are relayed abroad, where they are stored and processed. Personal data may be stored, forwarded and processed abroad in accordance with the Data Protection Acts 1988-2018.
Rochtaine would like to point out that data transmission via the Internet (e.g. through email communication) may involve security gaps. In this context, we cannot guarantee the absolute protection of your personal data against third-party access. Rochtaine cannot accept any liability for data transmission via the Internet. The client has the right at all times to receive information free of charge on the personal data stored about them, the origin and recipients thereof and the purpose of the data processing, as well as a right to correction, blocking or deletion of these data, provided storage thereof is not required by law. The client may address Rochtaine regarding this and other questions about personal data.
Important notice about privacy when communicating with us via messaging platform:
Rochtaine shall not accept any liability regarding privacy or loss of data for the use of messaging platforms, including but not limited to WhatsApp, WeChat, and others. This includes any of the client’s employees or agents that are communicating with Rochtaine before, during and after the stay.
8 Applicable law
Subject to mandatory statutory requirements, the legal relationship between Rochtaine and the client is governed by Irish law. Any dispute arising out of or related to these T&Cs shall be submitted to the exclusive jurisdiction of the courts in Ireland.
9 Contact for Customers
Any question or issues regarding booking, payment or else can be referred to:
Address: Rochtaine, 5th/6th floor, the Malting tower, Grand Canal Quay, Dublin 2, D02 HW27, Ireland.
Email: info@rochtaine.com
Telephone: +353 (1) 485 3892
10 Special limitations to Rochtaine
10.1 Inclusions limitations
Specific terms agreed, and binding between the Client and Rochtaine shall be found on the initial offer and invoice(s) as well as any written exchange between the parties. Any additional request that may not be handled by our in-house staff will be outsourced and invoiced accordingly.
10.2 Outsourced services invoicing
All outsourced services will be recharged to the client at costs plus potential expenses and disbursements to render the service, plus a service charge of 15%. Rochtaine shall not be responsible, nor can it guarantee the processing of VAT refunds. Rochtaine shall not in any way be substituted to any guarantee of the purchased item that may apply.
10.3 Food and Beverage limitations
For properties that include a private Chef and service staff, unless otherwise free by Rochtaine and client will be provided and chosen by Rochtaine. Any other specific request will be charged accordingly.
The Rochtaine breakfast is included (details upon request) and will be created by our Food and Beverage Team. Any additional requests will be invoiced accordingly.
Any other meals will be prepared by our team, and the groceries will be charged at cost.
Any alcoholic beverage is charged according to our price list that will be shared before or on arrival.
10.4 Housekeeping limitations
As per the contract, and for Rochtaine, we provide housekeeping once daily
10.5 Transportation liability
Rochtaine has no liability in the transportation services offered or outsourced, including injuries, death, delays and consequences that may arise.
